The Americans with Disabilities Act requires that businesses who serve the general public must provide accommodations to handicapped individuals so that they can enter a business’s premises or use its services. Failure to comply with the ADA can cause significant liability exposure because it can result in claims of discrimination. Here are some important aspects of ADA compliance that all businesses need to consider.
The importance of ADA compliance has to be a significant factor in business’ general operating procedures as well as human resources policies. In addition to providing accommodations for the general public, they must also create an inclusive working environment for disabled employees. When an employee makes a request for a reasonable accommodation due to a disability, a business should use its best efforts to respond effectively.
A business’s premises need to meet certain physical requirements to facilitate access for individuals who are mobility impaired or rely on the use of a wheelchair. It may be necessary to modify doors or install wheelchair ramps. While businesses will not need to make changes that they can’t reasonably afford, any type of significant renovations may trigger compliance with ADA requirements that have been integrated into local building codes.
ADA compliance is a legal requirement that all businesses need to be proactive. In addition to following the law, compliance is important for shaping positive customer experiences and sentiment.