By running a Mom and Pop business, you are living one of the American dreams. Local businesses are essential in the US economy; they keep money flowing locally and promote employment. Make your small business stand out by providing great customer service and remind shoppers why they should come to you instead of a big-box store.
There is so much encompassed in great customer service than a smile and greeting when customers walk through the door. Providing amazing customer service also requires details like:
Protection. Keep your business, employees and clients safe by investing in commercial insurance. Commercial insurance protects many aspects of your company including the building itself, products and general liability.
Integrity and honesty. Be transparent with clients and vendors. If you’ve made a mistake or miscalculation, fix it as soon as possible. Taking steps to repair a mistake speaks volumes of how you conduct business. Moreover, always be truthful. The truth is always preferable to a lie, no matter what kind of news you have to deliver.
Kindness. There is never an excuse for rudeness, no matter what the circumstance. If someone is rude to you, persevere and continue to be kind anyway. Keeping calm during difficult times proves that your character is stronger than a bad situation.
Taking good care of the people who make your business possible is the most important part of running one. Live your dream as an entrepreneur and provide the best service you can.